Your message landed — now I read it carefully
I have received your enquiry and I will give it the attention it deserves. No auto-responses, no scripted replies — just a considered answer from a practitioner who actually read what you wrote.
Your reference number
Your enquiry has been logged and assigned a reference
What happens from here
Enquiry received and logged
Completed just nowYour message has arrived and been recorded in the platform's enquiry system with a timestamp and reference number for tracking.
Practitioner review in progress
Within one business dayA member of the platform's practitioner team is reading your enquiry and preparing a considered, specific response to your question.
Personal response prepared
One to two business daysA direct, substantive reply is drafted by a practitioner with relevant expertise — not a template pulled from a folder of stock answers.
Response sent to your inbox
Within two business daysYour answer is delivered to the email address you provided, with any relevant framework references or resource links attached where useful.
Under practitioner review
Your enquiry is in the hands of the platform team. Whether you asked about the curriculum, institutional access, or a specific drawdown methodology question, a practitioner is reading it now and formulating a direct response.
A substantive response within one to two business days
Need something sooner?
If your enquiry is time-sensitive or you have additional context to add, use the contact page to send a follow-up note and reference your confirmation.
Keep an eye on the inbox associated with the email address you submitted — that is where your response will arrive, typically within one business day of submission during standard business hours Monday to Friday AEST.